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      Clear your cookies and cache

      The cache in your internet browser stores certain information (snapshots) of the webpages you visit on your computer or mobile device. This allows the pages to load more quickly when you visit them again in the future. However, there are times when your cache can cause issues, such as preventing you from seeing updated content or causing problems when stored content conflicts with live content. 

      This article contains instructions with screenshots on how to clear the cache for the following browsers.

      • Google Chrome
      • Mozilla Firefox

      If you are unsure of what browser version you are currently using, you can visit whatbrowser.org to find out.

      Google Chrome

      (Website)

      1. Open Chrome.

      2. On your browser toolbar, click the Chrome Menu.

      3. Click More Tools, then click Clear Browsing Data.

      4. In the box that appears, click the check-boxes for "Cookies and other site plug-in data" and "Cached images and files".

      5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.

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      Mozilla Firefox

      (Website)

      1. Click the Menu button and choose Options.

      2. Select the Advanced panel.

      3. Click on the Network tab.

      4. In the Cached Web Content section, click Clear Now.

      5. Close the page, all of your changes are saved automatically.

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